Terms & Conditions
Deposits and Payment
50% deposit, 50% upon completion. A 50% non-refundable deposit is due before work can commence. The balance of the 50% is to be paid at the end of the project, once project is approved and before the final package is delivered. A deposit invoice is emailed to you at the start of the project. Client has 15 days to make their final payment or a $75 late fee will be applied for every week that the client is late after that time.
Cancellations
You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.
Our Portfolio and Website Credit
We reserve the right to add completed projects to our portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform us.
Project Timeline
We do not guarantee a completion date for any project. Most blog/web design projects can be completed in 3-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.
I work with an average of 3-4 clients at a time and though I am able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.
Logo Designs
We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry, we are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to Heather Fernandes Marketing Consultant LLC and the project will be cancelled without notice.
Phone Consults
For first time clients who absolutely need to speak with me about a project – they will need to schedule that with me via email. My talk time is limited (due to also being a mom). I am available Monday through Thursday between the times of 8am and 3:00pm EST. A one hour consult is $75, this also includes training sessions.
Website Protection and Security
While we attempt to bring you the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted VIA the internet or through our systems. Heather Fernandes Marketing Consultant LLC is not liable for any claims of damage or loss caused by the loss of data, password compromises, or the hacking of your website. You are solely responsible for keeping your site up to date and backed up. (Note: Your hosting provider should keep daily backups of your site files, but may not backup the database). If the website we design for you DOES get hacked into, we would be happy to help you get it resolved by contacting your hosting provider and pinpointing the exact problem and getting it restored again – but keep in mind that there are charges for this service. Our hourly rate is $75 per hour.
Copyright for Artwork
Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary (note: logo designs are 100% custom and do not contain stock images). Any concepts that are not chosen and paid for will be a violation of Heather Fernandes Marketing rights if they are used elsewhere.
Revisions
Small revisions can be made after we provide the initial mockup. If many revisions are required, an additional fee may apply. You will be notified if this applies.
Abandoned Projects
A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee may apply.
Contract with Heather Fernandes Marketing
By entering into a project with Heather Fernandes Marketing Consultant LLC, you are consenting to be bound by the terms of these policies and procedures.
*Heather Fernandes Marketing policies and procedures can be changed or updated at any time without prior notice to you.
50% deposit, 50% upon completion. A 50% non-refundable deposit is due before work can commence. The balance of the 50% is to be paid at the end of the project, once project is approved and before the final package is delivered. A deposit invoice is emailed to you at the start of the project. Client has 15 days to make their final payment or a $75 late fee will be applied for every week that the client is late after that time.
Cancellations
You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.
Our Portfolio and Website Credit
We reserve the right to add completed projects to our portfolio and a website credit to the footer of your website. If there is a privacy issue involved, please inform us.
Project Timeline
We do not guarantee a completion date for any project. Most blog/web design projects can be completed in 3-4 weeks. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know.
I work with an average of 3-4 clients at a time and though I am able to work on several client projects at once – we do keep clients in order of first come – first serve. If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.
Logo Designs
- We provide 3 design concepts for you to choose from
- We DO Provide (high resolution) image files including .jpeg image files (white background) and .png image files (transparent background)
- We can also provide Vector files (.eps / .svg) for an additional $25 fee per design.
- We DO NOT provide editable image files such as .psd or .ai. (if you need edits or changes to your graphics in the future, we would be happy to help you for a minimal fee). We would be happy to provide you with each separate element of your graphic (s) in separate image files. For instance if your logo has both wording & graphics, we can create separate image files for each to be used as you wish.
We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry, we are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to Heather Fernandes Marketing Consultant LLC and the project will be cancelled without notice.
Phone Consults
For first time clients who absolutely need to speak with me about a project – they will need to schedule that with me via email. My talk time is limited (due to also being a mom). I am available Monday through Thursday between the times of 8am and 3:00pm EST. A one hour consult is $75, this also includes training sessions.
Website Protection and Security
While we attempt to bring you the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted VIA the internet or through our systems. Heather Fernandes Marketing Consultant LLC is not liable for any claims of damage or loss caused by the loss of data, password compromises, or the hacking of your website. You are solely responsible for keeping your site up to date and backed up. (Note: Your hosting provider should keep daily backups of your site files, but may not backup the database). If the website we design for you DOES get hacked into, we would be happy to help you get it resolved by contacting your hosting provider and pinpointing the exact problem and getting it restored again – but keep in mind that there are charges for this service. Our hourly rate is $75 per hour.
Copyright for Artwork
Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary (note: logo designs are 100% custom and do not contain stock images). Any concepts that are not chosen and paid for will be a violation of Heather Fernandes Marketing rights if they are used elsewhere.
Revisions
Small revisions can be made after we provide the initial mockup. If many revisions are required, an additional fee may apply. You will be notified if this applies.
Abandoned Projects
A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee may apply.
Contract with Heather Fernandes Marketing
By entering into a project with Heather Fernandes Marketing Consultant LLC, you are consenting to be bound by the terms of these policies and procedures.
*Heather Fernandes Marketing policies and procedures can be changed or updated at any time without prior notice to you.
